Shipping & Delivery
GLAD YOU ASKED!
UNLIKE OTHER STORES, AS OF JULY 2017, OUR SHIPPING IS FREE, WORLDWIDE!
ORDER PROCESSING TIME
It will take 2-5 business days to process your order, regardless of the shipping option selected. We ship Monday through Friday, excluding weekends and holidays. Please allow up to 5 business days on average for orders to process
If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information<, your order processing may be delayed.
ESTIMATED SHIPPING TIME
Please allow 2-4 weeks for delivery to the United States, Canada, United Kingdom, Australia, New Zealand, and all European Union Countries.
Please allow 2-6 weeks for delivery to the rest of the world.
For items that ship from our overseas supplier, there's typically a delay in tracking information being updated from the time the package enters facilities to the time it's processed at USPS facilities in the US. This usually takes between 5-7 days on average, although it can take as long as 8-12 days.
Sometimes shipping times vary due to circumstances outside of our control, such as:
- IR Disputes/Strikes
- Time of Year (e.g. Holiday Season)
- Large or Bulky Items
- Shipping Provider Error
If any of the above scenarios occur with your package we promise to keep you well informed with as much information that is available to us.
To back up our commitment and promise to you we will refund the cost of shipping (or give a partial refund if shipping was free) on any item that takes longer than the following time frames to arrive at your destination.
- USA (Mainland): 40 days
- USA (Other): 45 days
- Canada: 40 days
- Australia: 40 days
- New Zealand: 40 days
- UK: 45 days
- Rest of World: 60 days
If for whatever reason your goods don't arrive within 60 days, you will be refunded in FULL for that item. This is our promise to you!
We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes, and fees charged by your government. Please contact your country's customs office for respective charges and rates on the package coming outside of your country.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.
By placing an order at The Urban Lists, you are responsible for the cost of return shipping back to The Urban Lists. Please refer to our international returns policy for further information on how to return your packages.